Fulfillment Policy
1. Order Processing
1.1 Order Confirmation
Upon successful payment via Stripe, customers will receive an order confirmation email containing order details, payment confirmation, and an estimated delivery date.
1.2 Order Verification
To prevent fraud, we may verify orders by contacting the customer directly. If necessary, additional documentation may be requested.
1.3 Order Processing Time
Orders are processed within within 1-2 business days from the time of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping and Delivery
2.1 Shipping Methods
We offer a variety of shipping methods, including standard and expedited options. Shipping times and costs vary based on the destination and selected shipping method.
2.2 Delivery Timeframes
Estimated delivery times are provided at checkout. Once shipped, customers will receive a tracking number via email to monitor their package’s progress.
2.3 International Shipping
We ship to select international locations. International customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs regulations.
2.4 Lost or Delayed Shipments
If a shipment is lost or delayed, please contact our customer service team. We will work with the carrier to resolve the issue and keep you informed throughout the process.
3. Returns and Refunds
3.1 Return Policy
Customers may return eligible items within 30 days of receiving their order. Items must be unused, in original packaging, and in resalable condition. Some items may be non-returnable or subject to a restocking fee. Returns or refunds are not provided for any coaching services provided
3.2 Return Process
To initiate a return, contact our customer service team to receive a return authorization. Include the order number and reason for return. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3.3 Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method used at checkout. Refunds are typically processed within 5-7 business days. Note that Stripe’s processing times may affect when the refund appears in your account.
3.4 Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
4. Payment and Billing
4.1 Payment Methods
We accept major credit and debit cards via Stripe. All transactions are encrypted and secure.
4.2 Payment Verification
Stripe may verify your payment method to ensure security. This verification may include temporary charges or pre-authorization. These will be removed or refunded once verification is complete.
4.3 Billing Issues
If there is an issue with your billing or payment, our customer service team will contact you to resolve it. Please ensure that your billing information is accurate and up-to-date to avoid delays.
5. Customer Support
For any questions or concerns regarding your order, please contact our customer service team at [email protected]. We are available via email and strive to respond to all inquiries promptly.
6. Changes to Policy
We reserve the right to update this Fulfillment Policy at any time. Any changes will be posted on this page, and customers will be notified via email if the changes significantly impact their orders.